What can 911helpline's Professional Services Organization do for you?

• Decrease operating costs
• Improve return on investment (ROI)
• Achieve your enterprise goals through virtual eServices
• Optimize your operating environment
• Strengthen your business processes by improving target areas

We possess an absolute command of the processes that drive enterprise architecture: from initial planning and goal-setting to development and deployment.

The Six Stages of the Deployment Life Cycle

Stage 1: Strategy and Planning

• Technical validation
• Set enterprise goals
• Determine project requirements
• Review processes and rules, identify tactics, and examine deployment approach.

Notes: We provide detailed documentation, lifecycle management, best practices and guidelines to facilitate your strategy and planning.

Stage 2: Kickoff

• Ensure realistic project goals have been set
• Validate enterprise performance, process performance metrics, goals, timeline, milestones, rules and capacity plans.

Notes: This phase creates a detailed roadmap for success, including a design requirements document and a master project plan.

Phase 3: Design

• Develop, test and deploy a virtual environment of your enterprise.
• Identify business process problem areas and provide resources that drive performance improvement.

Notes: 911helpline delivers comprehensive deployment support for your project team as they test and implement the virtual environment.

Phase 4: Training and Launch

Train your administrators, supervisors and IT staff how to leverage the new resources generated in Phase 3.

Phase 5: Optimization

911helpline will analyze the performance of your virtual environment and identify areas for improvement.

Notes: Includes a performance scorecard that provides enterprise customer satisfaction metrics from the 911helpline Reporting Engine. Action plans are developed around key performance levels based on our collection of industry best practices.

Phase 6: Maintenance

911helpline will support the ongoing maintenance of your enterprise to ensure it continues to deliver the results you need. The maintenance program includes:

• General account management

• Augmented eServices review

• Training and coaching programs

• Strategy and performance reviews

• Customized rate optimization